Monday, August 15, 2011

Zoya Dannii (and a rant!)

Hey everyone! Short and sweet post today (if you exclude the rant!) featuring Dannii from the Zoya Intimate Collection. 
Dannii is named in honour of the Aussie starlet Dannii Minogue, and like it's namesake it is beautiful and feminine. I love the warmth that the gold shimmer brings to this polish.

I found Dannii to be a little on the thick side in terms of formula, but it was also super opaque so it only needed two coats. I love it when a polish is pigmented and opaque in two coats!

Dannii is available with the rest of the Intimate collection as of today! (Here in Australia that is - it has been available in the USA for a while now). Zoya products are available from Art of Beauty and selected salons, and retail for $17AUD each.  

And now for my rant - since some of you may not want to read it, I have decided to put the rant after the jump! 

I really had to think long and hard about whether I was going to do this post or not. I have been really disappointed with Zoya as a brand for over a month now. Not because of their products (I love their nail polish!) but with their customer service/public relations people in the USA. I have tried emailing them, tweeting them and sending messages to them on Facebook and have not got one reply!!!!

It is my understanding that Zoya has ceased it's relationship with their Aussie PR firm and I don't know whether they have a new PR here or if they have just stopped doing PR in Australia all together. I want to make it clear that my gripe is not with their former PR people here in Australia, because they have always been completely professional and have always responded to my emails/messages. My issue is with the US Zoya people who don't seem to have any desire to assist or contact any bloggers or customers outside of the USA! I have read that Canadian and European bloggers have also struggled to get a response out of Zoya USA, so I know that my experience is not a one off.

If you read this Zoya, please reconsider your apparent policy of ignoring certain categories of bloggers/customers! I know you read tweets, because I have seen you respond to other blogger's tweets at the exact same time as I have tweeted you! Please don't treat bloggers or your customers like idiots either! They will just take their money elsewhere!

This rant might mean that I never get another product to review, but that doesn't bother me. I don't blog just to get free products, I blog so that my readers can find out about my experiences with certain polishes, and that includes my experiences with the brands as well. If me being honest results in me getting blacklisted from the company, so be it. 

So many other nail companies like OPI, Orly, Color Club, Essie and China Glaze all take the time to talk with bloggers/customers, so I don't understand why Zoya can't.

Sorry peeps. I don't normally rant on my blog, but I just coudn't let this one slide.

The items featured in this post were provided for review. For further information on GildedNails' Disclosure Policy, please click here.


  1. That really is too bad.  I've heard of several bloggers/customers having problems with them and it makes me really sad.  They like to make themselves come across as "all about the consumer" but then they do things like this.  

  2.  I agree, I have heard many other people complain about being ignored by the US PR. I appreciate your honesty, it bothers me that they completely ignore you guys!

  3. Dannii looks lovely on you though :(. Sorry about your sucky exp with their PR. You definitely deserve at least an answer.

  4. They don't answer a lot of people in the US either. I even won a Facebook contest in March, and I never heard from them.

  5. I have seen zoya ignore some US blogers as well.  I don't know maybe it's all depending on whose in charge. they can be ass hats some times.  Dannii looks hot on you. :)

  6. This color is SO pretty, but it's just a shame that certain companies act like that. Totally unprofessional, especially when you pay so much to buy their polish and support their company. :(

  7. I'm a Canadian blogger and I had the same problem with them. I didn't even want free products from them, I merely wanted to be on their press release mailing list and they still wouldn't respond to my emails, facebook messages or tweets. I finally decided to call the 1-800 number on their website and got through. 

    I told them that I would like to be on their press release mailing list so that I could keep myself and my readers up-to-date on Zoya products and promotions. The man I was speaking to sent me a form through email to fill out but I never did fill it out because one of the first things written on the form is "Continental US Only". It also says it takes 8-12 weeks to process the form. 8-12 weeks!? Only to get on their email list!

    Needless to say, I'm disappointed with Zoya. Like you, I love their products but I'm less than impressed with their international relations.

  8. Nice color. I shall try it. I love the color and the fact that it's sparkly! :]
    Oh man, that blows about Zoya's customer service. Hopefully they improve that.

    I've been following ya!

    Please follow my blog if you haven't yet and if you can my twitter too! (Viva_La_Breee)
    xoxo, Bree

  9. I love this polish and I have it too! =)

  10. I love it! that's my favourite colour! kisses

  11. That's sort of pathetic! I'm just getting into the whole nail polish world and depend, big time, on all you bloggers for ALL of my information and inspiration. I choose my polishes based on what you post. I buy or not accordingly. Companies surely must realize this is true for many of their consumers. Word of mouth, or blog as the case may be, is the best advertising. Especially for businesses that sell mainly online.
    I live in Oklahoma, USA and noticed that Ulta was carrying a few Zoya shades. I asked (@ the brick/mortar) if they were going to start carrying the whole line soon. The salesclerk didn't know for sure, but they were "testing" the brand.
    Hope they continue their relationship with you.

  12. I actually brought this attention to Zoya on their Facebook wall on behalf  of my blogger friends Kayla and Rebecca a few months ago! They completely ignored the post but apparently it pissed off a bunch of bigger bloggers....they slammed me for it! Good for you for speaking up! And I don't care for Zoya....and this behavior makes me like them even less!

  13. It's not just international bloggers that are having problems, Zoya has ignored several US bloggers as well.    It's unfortunate for them, that they are limiting their PR to US only :(

  14. I'm a new (italian) blogger and I've never tried to contact Zoya (or other companies) yet. I think I'll do it in the future, I'd like to be on the press release mailing list. But Italian customers, in general, are usually ignored by many brands and their PRs. It's really a pity.
    I love Zoya for many reasons (range of colours, application, formula, etc.) and I'm really sorry to read this.
    I think I will try to contact them ASAP - just to see their reactions.

  15. Why do you need to contact them anyway?

  16. They have ceased their relationship with the Australian PR so I have no idea when new collections come out or where they are available. Zoya has different release dates for their collections here in Aus and as an Australian nail blogger, I like to be able to tell my Aussie readers when the collections will be available to buy here.

    It is hard to get that information if they dont respond to my emails :(

  17. Awesome purple!!
    I love it!

  18. I love Zoya nailpolishes
    Dannii is gorgeous :p

    I follow your blog now for a pretty long time and maybe you followed mine on Melaniesnailpolish (The Color Palette), but I moved to a new blog that fits my ideas. Maybe you would like to take a look at www.thecolorpaletteblog.blogspot.comMaybe I see you there :)

  19. I second your frustration. Zoya, like China Glaze, have taken their PR in house to the distributors and unfortunately not having a 'proper PR person' seems to have hurt both brands pretty badly, not just with bloggers but also print. I have no problem buying my polishes because both brands are great, but if I don't know what's coming then it's hard to build excitement and do those big collection posts we all love reading! 

  20. Wow, isn't this the most gorgeous shade on the planet!!! Yes, I do agree that PR can be a pain in the neck... Inglot do not even HAVE a PR contact in-house or out! Crazy, I know.

  21. Good on you for continuing to give them exposure on your blog, even though they're giving you the run around!


Thanks for your comments! I appreciate them and will try and respond as quickly as I can! :D